Refund Policy

Last updated: September 08, 2026

Made-to-Order Goods

Most items in the DG Tools shop are made to order and fulfilled on demand by our production partner. Because each item is produced specifically for your order, refund and return requests are evaluated on a case-by-case basis.

Defects, Damage, and Errors

If your order arrives misprinted, damaged, defective, or materially different from what you ordered, email us at support@tuttduff.com within thirty (30) days of delivery. Please include your order number and photos of the issue.

Approved defect or error claims will be replaced or refunded at no cost to you. In most cases you will not be required to ship the item back to us.

Other Refund Requests

Requests for refunds due to sizing, change of mind, or other reasons unrelated to a defect or error are reviewed case by case and may be approved at our sole discretion.

Unless the refund results from a defect, an error, or a cancellation made by us, original shipping charges are non-refundable.

How to Request a Refund

Email support@tuttduff.com with:

• Your order number, or the email address used at checkout
• The reason for your request
• Photos of the item, if your request is related to damage or a defect

Refund Processing

Approved refunds are issued to the original payment method used at checkout. Depending on your payment provider, it may take 5–10 business days for the credit to appear on your statement.

If your refund is approved, you will receive a confirmation email at the address associated with your order.